Privacy Policy

---

Nicholas Anthony Ltd customer Privacy Policy (Ver. 1.0)

This privacy notice tells you what to expect Nicholas Anthony Ltd (“we”, “us”, and “our”) to do with your personal information.

Contact details

Post       Blythe House, Hayton, Retford, Nottinghamshire, DN22 9LF, GB

Email     eddie@nicholasanthonyltd.com

What information we collect, use, and why

We collect or use the following information to provide and improve services for clients:

• Names and contact details
• Addresses
• Pronoun preferences
• Occupation
• Company details (including legal and financial information)
• Transaction data (including details about payments to and from you and details of services you have purchased)
• Usage data (including information about how you interact with and use our website and services)
• Credit history and credit reference information
• Information relating to compliments or complaints
• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses
• Purchase or service history

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Client account information
• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history
• Financial transaction information
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.  

Which lawful basis we rely on may affect your data protection rights which are in brief set out below.  You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 
• Your right to erasure - You have the right to ask us to delete your personal information. 
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 
• Your right to object to processing - You have the right to object to the processing of your personal data. 
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. 
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.  To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients, for the operation of client or customer accounts, for the prevention, detection, investigation or prosecution of crimes, to comply with legal requirements and for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you
• Regulatory authorities
• Legal bodies or professionals 
• Publicly available sources
• Credit reference agencies
• Suppliers and service providers

Cookies

This site uses only Strictly Necessary Cookies.  These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms.    You can set your browser to block or alert you about these cookies, but some parts of the site may not then work. These cookies do not store any personally identifiable information. 

How long we keep information

We will retain your personal information with us up to 2 years after the contract is terminated or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc.

Changes To This Privacy Statement

We reserve the right to update or amend the Privacy Statement as required under the applicable laws, changes in organisational and technical measures, or other further insights. If a fundamental change to the nature of the use of your Personal Data is involved or if the change is in any other manner relevant to you, we will ensure that information is provided to you well in advance of the change taking effect.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 18 October 2024